KNOW BEFORE YOU BUY

Refund & Warranty Policy

Last updated: January 2026

Important Notice

We do not provide refunds. If your account includes a warranty, we offer replacements only within the specified warranty period. Accounts without warranty are sold as-is with no replacement or refund options.

Understanding Warranty

Some accounts on our platform come with a warranty period. This is clearly displayed on the product listing before purchase. The warranty protects you against account recovery by the original owner within the specified time frame.

With Warranty

  • • Replacement available if recovered within warranty period
  • • Contact support with proof of purchase
  • • Replacement account of equal or similar value
  • • Must report within 24 hours of issue

Without Warranty

  • • Sold as-is, no guarantees
  • • No refunds available
  • • No replacements
  • • Lower price reflects risk

Warranty Claim Process

  1. Report Immediately - Contact support within 24 hours of discovering the issue
  2. Provide Proof - Share your order ID, purchase email, and screenshots showing the issue
  3. Verification - Our team will verify the claim within 24-48 hours
  4. Replacement - If approved, a replacement account will be issued to your dashboard

What's NOT Covered

  • Bans due to your gameplay, cheating, or violations of game terms
  • Password/email changes made by you that lock you out
  • Issues reported after the warranty period has expired
  • Accounts purchased without a warranty option
  • Claims without proper proof of purchase

Refund Policy Summary

❌ No Refunds — We do not offer monetary refunds under any circumstances.

✓ Replacement Only — If warranty is included and the claim is valid, we provide a replacement account.

Questions?

If you have questions about warranty or need to file a claim, visit our Support Page or contact us on Telegram.